Shipping policy
1) Order processing time
• We typically process and pack orders within 1–3 business days, depending on stock availability.
• The dispatch day is not included in the estimated transit time.
2) Shipping methods
All shipments include tracking.
Available delivery options may vary by destination, but we generally offer:
• Pickup point / parcel locker delivery
• Home delivery
Our primary carrier is Posti (Finnish Post). If Posti cannot deliver to a specific address or service level in the destination country, we may use an alternative courier to ensure delivery.
3) Shipping costs & free shipping
• Shipping costs depend on the destination country and the selected delivery method, and are shown at checkout.
• Free shipping within Europe for orders of €100+.
• Free shipping to North America (United States & Canada) for orders of €150+.
4) Estimated delivery times (carrier transit)
Delivery times are estimates and may vary by destination, peak seasons, and local delivery conditions.
• Finland: typically delivered within a few business days (in addition to processing time).
• Europe: up to 8 business days (in addition to processing time).
• North America (US & Canada): up to 16 business days (in addition to processing time).
Note: For deliveries outside the EU, customs procedures can affect delivery speed.
5) Customs, duties & import fees
Any customs duties, taxes, and import handling fees are the buyer’s responsibility. For shipments outside the EU, the recipient may be charged additional fees upon import.
Åland Islands: Åland has a special tax status, and shipments between Åland and mainland Finland/EU may require customs-related procedures and fees paid by the recipient.
6) Unclaimed / returned shipments
If a parcel is returned to us due to being unclaimed, an incorrect address, or failed delivery, we will contact you to arrange next steps. Re-shipping costs may apply.
Returns & Refunds (English)
7) Right of withdrawal (EU consumers)
EU consumer customers generally have a 14-day right of withdrawal for distance purchases (online orders), starting from the day you receive the goods.
To withdraw, you must notify us within 14 days. Returning a parcel without a clear withdrawal notice may not be sufficient.
8) How to return an item
• Contact us via our store contact form with your order number and the items you wish to return.
• We’ll reply with return instructions.
• Items must be returned securely packaged. The customer is responsible for ensuring the item is packed safely to avoid damage in transit.
9) Return shipping costs
Return shipping costs are generally paid by the customer, unless we state otherwise or unless return costs were not disclosed before purchase.
10) Refunds
• We will refund your payment within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back.
• Refunds are issued to the original payment method, unless otherwise agreed.
11) Exceptions
Some products may be excluded from the right of withdrawal under applicable law (for example, clearly customized/personalized goods).
12) Wrong or defective items
If you received the wrong item or the item is defective, please contact us as soon as possible so we can resolve it (replacement or refund, case-by-case).
Shipping destinations
We ship to:
Finland (including Åland Islands)
Europe: Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City
North America: United States, Canada